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How dratu77 Handles Your Personal Data

This page explains exactly what data dratu77 collects when you open an account or make a deposit via DANA, OVO, or GoPay — and how we keep it protected. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectedDANA, OVO, GoPay transactions coveredYour rights clearly statedContact path always open
dratu77 How dratu77 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Open the chat widget in your account dashboard to raise a data query directly. Our team responds to privacy questions the same way as account support requests.
Email Support Send your data access or deletion request to our support email. Include your registered account name and the wallet type you use — DANA, OVO, or GoPay — so we can locate your records.
Account Settings Some data preferences — such as marketing communication opt-outs — can be adjusted directly inside your account settings without contacting support at all.
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Encrypted Storage

Your account credentials and wallet details are stored using encryption. Access to raw personal data inside our systems is restricted to authorised staff only, not open to general teams.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the site performs on mobile devices. You can adjust cookie preferences in your browser settings at any time.

Data Retention Rules

Active account data is retained while your account remains open. After closure, we keep certain records for the period required by applicable law — then delete or anonymise the rest.

Your Right to Access

You can request a copy of the personal data we hold on your account at any time. Submit the request via live chat or email with your account details, and we will respond within a reasonable timeframe.

Privacy Policy Questions We Get Most

Below are the questions we hear most often about how your data is handled on dratu77. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, contact details, and the wallet information you use to deposit — such as your DANA, OVO, or GoPay account. Device and session data is also collected automatically when you access the site.

We share data only with payment processors — including those handling DANA, OVO, and GoPay transactions — and only the minimum they need to complete your deposit or withdrawal. We do not sell your data.

We keep your data while your account is active. After you close your account, we retain records for the period required by applicable law, then delete or anonymise what remains.

Yes. Contact us via live chat or email with your registered account details and the wallet type you use. We will locate your records and respond within a reasonable timeframe.

Submit a deletion request through live chat or our support email. Include your account name and preferred contact. We will process it in line with our retention obligations under applicable law.

We use session cookies for login continuity and analytics cookies for site performance. You can turn off non-essential cookies through your browser settings at any time without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.